VoiSmart - InPiazza
B27

VoiSmart - InPiazza

Technology that connects, innovation that simplifies.

Start-up

voismart.it
info@voismart.it

Benigno Crespi,  57
MIlano  (MI) — 20159 — Italia
Phone 02 7063 3354

Description

VoiSmart is an innovative SME in the tech and telecommunications sector that designs intelligent and practical solutions to improve customer experience, internal collaboration, and business productivity. From customer service to omnichannel interaction, we offer advanced conversational and digital tools that centralize channels, help businesses work better, and satisfy customers with the support of AI.

We work alongside major Italian telecommunications companies and companies in various sectors, including retail, healthcare, hospitality, events, education, professional services, and telecommunications. We target businesses that want to innovate customer service and improve end-user interaction, attracting new users and digitizing the experience.


Our products

Omnichannel platform with AI chatbot & VoiceBot

Omnichannel platform with AI chatbot & VoiceBot

OmniCloudCX is a VoiSmart platform that redefines customer support by integrating all communication channels, WhatsApp, webchat, social media, email, SMS, and more, into a single, intuitive interface. Alongside human agents, AI-powered ChatBots and VoiceBots handle FAQs, route inquiries, manage bookings, collect data, and automate conversations. This solution boosts contact center productivity, saves valuable time, and enhances the overall customer experience. With centralized, scalable management and a powerful conversational AI, OmniCloudCX is built for companies aiming to deliver fast, modern, and fully omnichannel customer support.
App-free indoor navigation with smart QR access

App-free indoor navigation with smart QR access

2Guide is VoiSmart’s digital indoor navigation system that helps users easily find their way in complex environments such as shopping malls, hospitals, event venues, and campuses. Simply scan a QR code on signage or totems to instantly access the platform—no app download needed. Users receive an interactive map with step-by-step directions to shops, services, events, or points of interest. 2Guide simplifies indoor orientation, enhances the visitor experience, and offers new opportunities for location-based promotion and visibility. A fast-to-deploy, app-free solution accessible to anyone in just a few clicks.

Our video