CultureAid

The CultureAid Web App is a simple and intuitive tool designed to support citizens and users who face language barriers or difficulties understanding complex procedures. The interface is available in the user’s own language and ensures clarity through automatic translation of technical terms and simplified language (B1 level). The platform enables users to receive appointment reminders, upload documents directly from their smartphone and convert them into text with automatic OCR. Every step is guided with clear, progressive instructions, making it easier to complete forms, share information and navigate services. The Web App provides immediate and inclusive access to information, increasing user autonomy while reducing the operational burden on service desks.

CultureAid’s AI Dashboard is an advanced platform for monitoring and managing conversations between operators and users in real time. With instant voice transcription, intelligent AI suggestions and automatic context analysis, it supports operators in providing faster, clearer and more consistent responses. The solution integrates seamlessly with CRM systems, management software and document platforms, enabling organizations to centralize workflows and information without changing existing tools. Its multi‑channel capability allows teams to handle interactions from in‑person counters, phone calls, chat and email, offering a unified view of citizen needs. The AI Dashboard improves operational efficiency, reduces errors and enables a new model of inclusive, scalable, AI‑powered service delivery.