Spoki

Spoki

Grow your business on WhatsApp

Recently at SMAU Milano 2024

Start-up of Regione Puglia

Regione Puglia

Start-up

spoki.it

Viale Francia,  SNC
San Vito dei Normanni  (Brindisi) — 72019 — Italia
Phone +39 351 54 95 135

Description

Spoki is a pioneering software platform for conversational marketing, designed to revolutionize how businesses interact with their customers. Its mission is to enhance business communication by offering a platform that automates WhatsApp in an efficient, personalized, and seamless way. With Spoki's solution, which integrates WhatsApp APIs, businesses can personalize every stage of the customer journey through this communication channel: from marketing and sales to customer support. With Spoki, it's possible to send promotional campaigns and mass WhatsApp messages with nearly 100% open rates, save time and resources in customer support management thanks to an AI-powered CRM, integrate product catalogs, and complete sales directly within the chat.



Spoki has a broad target audience and adapts to various industries. The companies that use Spoki aim to innovate their communication through WhatsApp, an app present on every smartphone and familiar to millions of people worldwide. Spoki is the ideal solution for those seeking a conversational marketing platform that can be integrated with other tools in their ecosystem (CRM, ERP, marketing software), offering a dynamic, innovative, and effective approach to business communication.

Our products

Spoki: The Conversational Marketing Platform that Revolutionizes Business on WhatsApp

Spoki: The Conversational Marketing Platform that Revolutionizes Business on WhatsApp

Spoki is a conversational marketing platform integrated with the WhatsApp API, designed to revolutionize business communication. It is already active in the market, offering multiple functionalities, including: Artificial Intelligence: Creation of instant communication templates, automated customer support, chat translation, and audio transcription. Mass Campaigns: Scheduling message delivery, creating contact lists with advanced segmentation and personalized tags. CRM Management: Utilization of over 4,000 tools, live chat, and centralized multi-operator management. Workflow prioritization through ticketing. eCommerce: Integration with top eCommerce platforms and increased cart recovery rates. Analytics: Optimization of strategies through detailed insights and precise measurements, maintaining control with comprehensive and accurate reports. Digital Ads: Automation of WhatsApp message delivery in response to interactions with campaigns on Facebook, Instagram, and Google. Encouragement of quick actions, such as newsletter sign-ups or information requests, turning prospect interest into conversions. Conversational Commerce: Automated sales on WhatsApp, allowing customers to view product catalogs, make purchases, and complete transactions directly within the app through integration with PayPal. Cloud Platform: Easily access the Spoki platform from anywhere and manage your customer communication quickly and securely. With Spoki, every chat becomes an opportunity for sales and support, engaging customers at all stages of their journey.