Tiledesk Srl

Tiledesk Copilot is an AI Assistant designed to assist human operators during live conversations. It analyzes incoming customer messages and instantly suggests the best reply based on the company's Knowledge Base, past interactions, and integrated systems. The operator can accept, edit, or ignore the suggestion. This dramatically reduces response time, increases accuracy, and helps onboard new agents faster. Already adopted in contact centers and customer service teams, Copilot brings AI directly into your workflow, no integration effort required.

Tiledesk turns your documentation into a smart AI-powered answer engine, thanks to a hybrid Knowledge Base that combines full-text and semantic search (RAG: Retrieval Augmented Generation). Users can ask complex questions and get accurate answers drawn from PDFs, web pages, and internal content, no human intervention needed. The AI also learns from gaps: if a question goes unanswered, it’s automatically flagged in the “Unanswered Questions” section and can be added to the KB in one click. Perfect for technical support, onboarding, help desk, and internal knowledge management.